Are you experiencing technical difficulty viewing the eBook programs or browsing this website? Before filling in the technical support form, let's rule out some possible issues:
Q: I cannot open the video demos links in my Android device.
A: Make sure to open the eBook with Adobe Reader. If you don't have Adobe Reader installed, download and install it. If you still have issues, Foxit MobilePDF reader is another app that works well for opening embedded links.
Q: I tried opening the eBook in Android, but it says it cannot open the file.
A:Open the eBook pdf file from within Adobe Reader - meaning, first open Adobe Reader, then open the file (located in the downloads folder). If you still have issues with Adobe Reader, open the eBook with Foxit MobilePDF reader is another app that works well for opening embedded links.
Q: When viewing eBook, I cannot press the play button to watch the videos demos.
A: you are most likely viewing the eBook in Safari web browser which does not support opening PDF embedded links. If the eBook opens in Safari, tap the screen to view the option to open in iBooks. If you don’t have the iBooks app for iOS, download and install it.
Q: I downloaded the eBook, but I cannot find the downloaded item.
A: When you download a PDF in Safari, you can choose to open it in another App. When viewing the eBook PDF file in Safari, make sure to tap the screen to view the option to open in iBooks. If you closed the eBook PDF file without doing this, it gets deleted from Safari, and you will need to download it again.
Windows Mobile devices:
Q: I downloaded the eBook, but I'm not able to open the video demos using Adobe Reader on Windows Mobile or Windows 7/8.
A: Make sure to install the latest version of Adobe Reader. If you still have trouble viewing the video demos in the latest version of Adobe Reader, try Foxit PDF reader for MS Windows or MS Windows Mobile.
Should you have any issues thereafter, fill in this brief form accurately and describe the issue you are having. NOTE: We cannot troubleshoot device issues related to outdated software, intermittent connectivity issues, viruses, pop-up blockers, toolbars, and/or spyware, etc. We can only help with technical issues related to eBooks and this website.