faqs

Frequently Asked Questions…

Each and every week I get questions from friends, family, customers, and fans when it comes to fitness and my career.

I get a lot of the same questions, so I put together a list of all my top frequently asked questions and share them with you.

I hope you enjoy reading through these and I’ve answered all your questions.

If you would like to know more about me, please feel free to interact with me on my social media.

If you have other customer related inquiries, please feel free to shoot me a message on my contact form.

Frank the Athlete Questions

Why calisthenics?

Almost no equipment. You can train anytime anywhere. No restrictions and limits. Calisthenics provides opportunity for creativity. You can make almost any movement pattern extremely hard and intense. IT’S FUN. It gives you the opportunity to learn control over your body. Calisthenics gives you lifetime opportunities to train and get stronger and you’ll depend on nothing but your bodyweight and your determination. Most importantly a HUGE benefit that blows away any other training is its sustainability , ability to build real-world strength and ability to build mental toughness.

What is your eating plan like?

I don’t sit and count calories but I am very aware of what my body needs to maintain, grow and repair, so I base my eating habits depending on my schedule and training habits. Because of the intense training that I do I make sure I take in as much complex carbohydrates and quality protein source foods as I can.

What foods do you eat?

The majority of my meals comes from Lentils, quinoa, beans, broccoli, spinach, whole grain breads, pastas and cereals, wild yams, brown rice, almond milk, nuts, fruits, peanut butter, mushrooms and supplement with some protein powder; to name  a few…

Are you a break dancer ? Gymnast ? Cross-fitter ?

No

Did you lift weights before you started calisthenics ?

Yes

How long have you been training ?

I’ve been training since 2006 , eight years now. I started with weight-lifting the first four years then transitioned to mostly bodyweight training in 2010.

Do you take any supplements?

Yes I do, although supplements should just be that that to supplement your existing meal plan. I do take protein post workout and drink amino acids and creatine during training as well.

What is your BODYFAT % ?

I typically stay lean year round as a result of my training but for the most part it lingers from 4% – 6 %

How did you get started to get as strong and learn all the moves you do now?

Core and the basics, mastering them to the point where I dominated the exercises. From there I started putting together bodyweight workouts circuits that helped me progress into more challenging exercises.

 

 

 

(I have my training programs available in the Workouts menu)

Can you train calisthenics everyday?

Yes , as long as you give your body the proper rest (sleep) and nutrition for proper recovery.  You can follow a successful calisthenics routine that can give you exceptional results. In my opinion however, it is best to take at least 1 or 2 days rest.

When will I know when I’m ready to advance?

The good rule of thumb is to progress further when you have mastered the current skill and it feels easy. I know that sounds a bit vague, but in reality everybody will have different numbers. Some people will be able to hold a position for 5 seconds and progress further, while others may need to hold it for 15. Remember that you must not be in hurry or you will fail. Make the resistance progressive and you will be get closer to your goal.

Customer Support

GENERAL QUESTIONS ABOUT THE PROGRAM

I have a previous injury, can I apply calisthenics in my workout program?

 

Before taking on any program we recommend you seek medical advice first before participating in any physical activity or exercise program if you’d like it to be included in your current training since we are not around to supervise you personally during the workout.


How will I receive the programs? Are they hard-copies? Will you be shipping me the programs?

 

All programs are in digital form only and available for download upon purchase. We currently do not have the programs in hard-copy.


Are the programs in different languages. Upon purchase, I clicked an option to receive the program in a different language.

 

All programs are in English language only. The language option is for you to be able to read or translate the text at the website in your own preferred language.


What equipment is needed when using the program?

 

Some of the exercises may require you to have an access to a pull-up bar or anything similar.


How will I know which program is for me?

 

Both 4-week shred and super human calisthenics are designed to fit different levels of training: from beginners to advance. If you are new to calisthenics, we advise that you start with a beginner’s level and as you progress you can proceed to the next level.


How do I purchase the program?

 

You can go to through this link: https://www.frankmedrano.com/workouts/ and choose the program you need to purchase and follow the instructions to settle your purchase.


Can I change the diet plan to fit my dietary needs?

 

Any recommendation for changes in diet including the use of food supplements are your responsibility and you should consult a physician prior to undergoing any dietary or food supplement changes as results will vary.


How do I calculate the calories of the food that I take or my calories?

 

There is a great APP that is free and can help you with your specific macro and calorie numbers. It can help you determine exact calorie intake on all your meals. Check it out it's called YAZIO calorie counter. It's a great and useful tool to have to make things easier for you. Here is a link to it https://www.yazio.com/en/calorie-intake-calculator

 

For more specific calorie counting intake on certain foods, a good app to use is MyFitnessPal APP. It's a great tool to input foods to get exact calories and amount portions per person. https://www.myfitnesspal.com

If you turn the program to either page 15 or 31 of 4-week shred, you can also find the link there.

 

If you have any other questions, feel free to send us an email to support@frankmedrano.com

DOWNLOAD AND REACTIVATIONS

How do I download the program?

 

When you purchased the program, you received an email with
subject: Your purchase from Frank Medrano Workout LLC is complete

 

This email contains your purchase confirmation and a button to take you to take you to your personal download page. Click on View Purchase Online button to take you to your personal download page where you can download the program. Read and follow the instructions on how to best download your program before you start downloading.

 

Instructions to download the program:

  1. Click the download link once and wait for the system to process and finish downloading before clicking another button.
  2. Kindly allow 2-3 minutes or more (if you have a slow connection) for download time. Downloading the program takes a little bit longer because of the file size. Pausing, canceling or restarting the download link may result to file error and corruption. At times it may not download at all. This is the cause why you cannot open the program using any platform.
  3. The best way to save the program is to download the program directly to your hard drive (preferably laptop/desktop) first before uploading to your Dropbox account or syncing to your phone as the connection may be interrupted and create a file error.

Why do I get “download fail”?

 

If the download button was clicked consecutively less than a minute apart from each other. The system will be constantly interrupted which is causing the file error while the system is processing the delivery. The file may appear as "download complete" but because of the system interruption, you have received a file error.


I've already downloaded the e-books to Dropbox but now they are saying " This file type can't be viewed ".

 

There are two reasons why this cannot be viewed. One is that Dropbox can only view a certain number of file size. It will show as cannot be viewed as the file is too large. You need to export the program to your device so you'll be able to view the file.

 

Another is when the file is constantly interrupted. This is a common case. When the download button is clicked consecutively, less than a minute apart from each other, the system is constantly interrupted to process your download which is causing the file error when the system is processing the delivery. The file may appear as "download complete" but because of the system interruption, you have received a file error.


Why does it say “download expired”? I only purchased the program an hour ago and they expired before reaching 48 hours.

 

If you have exceeded the number of times the program is allowed to be downloaded to your different devices, your download link will expire. Once you reach the limit, this will automatically expire your personal download link regardless of the 48 hour holding period. You are only allowed a number of times to download the product for security purposes.

 

We can only hold your personal link for 48 hours. We recommend you download the program as soon as you received the link as it will expire regardless if the product has not been downloaded. In any case, you cannot download the program within the allowed time, you may contact our support team to reactivate your purchase.


My files did not save. What should I do?

 

There are a few reasons why you file might not have saved.

 

  1. The download was not successful. There maybe a system interruption because of unstable internet connection that had caused your download to fail.
  2. The download button is constantly clicked. Before the system can finish processing the download, it is interrupted and forced to restart the process which is causing the download to fail.

My computer crashed, is there a way to request for the download links again?

 

Please know that we are not responsible for any programs which are lost. You have purchased a digital file and it is delivered to you immediately upon purchase. You can contact our Support Team and request if your purchase is still available for reactivation. Or you may need to purchase the program again to be able to access the program.

 

If you have uploaded a copy to your Dropbox account, you can export a copy again to your device.


I tried downloading the program through my iPhone but I cannot locate it.

 

In case you have no other options but to download to your iPad or your iPhone, allow enough time for it to download. Any interruptions such as new notifications or phone calls will interrupt and stop your download. This will cause file error.

 

Apple products take a lot of security measures. Files are actually downloaded and stored in a temporary folder. You need to pull-up that file and transfer that to iBooks so you can view the file. The fastest way to get the PDFs to your iPad/iPhone is to connect your iPad to the computer you normally sync with, start iTunes, select your iPad/iPhone and transfer the program to your phone.

 

The good thing with using your laptop to transfer the program to your phone, it would be easier for you to sync again the files in case the files are lost due to the iOS updates.

 

If you are downloading through your Android phone, you can check your purchase at:
My Files > Device Storage > Download > and locate your purchase

 

If you have an app that can read pdf files, you can also locate it directly through that app.
If you are using an iPhone to download your purchase, all pdf files are located in your iBooks app. If they are missing, you may need to update your app and your library.


I do not have a laptop and can only download through Dropbox or my phone.

 

If you cannot download the program to your laptop or desk top, you can download to your Dropbox account. If you currently do not have a Dropbox account, you need to create one to store your program.  Please make sure you have a stable internet connection if you decide to do so. Please know that Dropbox is very sensitive to interruption. It may show as “download complete” but often than not, the files are corrupted. We advise that you click only once and let the system finish downloading before clicking the download button again.

 

If you have any other questions, feel free to send us an email to support@frankmedrano.com

LOGINS AND VIDEOS

How can I log in?

 

You can log in through the membership website. If you are registered already you can directly go to this link:https://www.frankmedrano.com/membership-login/. You can also sign up using this link if you have not registered yet.

 

If you have purchased the 4-week shred, you are automatically registered to the membership site when you process your purchase. You will receive it together with your personal download link.


Why can’t I log in?

 

The logins are case sensitive. You need to use the exact lower and upper case on the email address you used for the program or it takes you to the same place again or the system will recognize it as an error. You will need to use the same email you used to register when you purchased the program.


Did I not received my login credentials?

 

When you purchased the program, you are sent two emails:

 

(1) Containing your invoice and purchase order
(2) Your login credentials via wordpress@frankmedrano.com. You may also check your spam box if you have received the email there.

 

If you have not received your login credential when you purchased a Shred program, it may be because you have previously registered as a member. You may use your email address to sign in. If the system will say that your email is not registered, you may sign-up or contact our support email to assist you.


How can I change my password?

 

You can reset your password here (click here).

If you reset your password, clear your cache or use another browser to check if you can log in. Your browser will remember your previous password and will not grant you access using your new password. Constantly clicking the reset button will result in system error and will no longer recognize your login credentials. You may need to contact us again to regenerate your account for you.


How do I access the videos in this program?

 

All videos can only be accessed through the program only. You cannot find it on the website even if you are not logged in. The link to the videos is embedded in the program. Once you click the “PLAY” button, it will automatically take you to the videos.

 

For the Shred program, you may need your login credentials to access the videos at the membership site to view the demo videos.


Can I download the videos in this program?

 

All videos are for video streaming only and not available for download. This is for security reasons.


Why are the videos not playing?

 

You may need to check if you have a stable internet connection as you stream the videos. You also need to check your settings to allow your device to play the videos. You may also need to update your app.

 

If you have any other questions, feel free to send us an email to support@frankmedrano.com

PAYMENTS AND REFUNDS

Do you accept refund?

 

Unfortunately, we cannot process this request. Upon purchasing the product, you have agreed to the No-Refund and Cancellation Policy as you have purchased a digital file, where it cannot be returned upon purchase.

 

No-Refund Policy: All sales are FINAL and all charges from those sales are non-refundable. We have a *NO REFUND POLICY* with digital downloads. Purchased eBooks are strictly for personal use. The eBooks are forbidden to be shared via any digital or physical medium. YOU MAY NOT UPLOAD eBooks TO THE INTERNET. PEER-2-PEER FILE SHARING IS STRICTLY PROHIBITED. Any other manner of network file sharing and transfer of eBooks to devices for such purpose is prohibited.


What are your available payment methods?

 

We accept payments through Paypal method. If you do not have a PayPal account, we accept credit card payments through Stripe.


I have sent my payment through Paypal, why does it say “Payment Pending”?

 

Paypal has strict security measures with regards to its client. All payments are screened carefully. When the email address you use to your PayPal account and the one you register at the membership site is different, Paypal will deem it as a different person thus holding your purchase for a time until they can confirm that it is you who made the purchase. Once they confirm, they will process the payment and send you the notification and you will receive our system invoice containing your download link.

 

If you click your purchase and your link is still pending, kindly contact our Support Team to process and activate your purchase. Please know that once PayPal had a temporary hold on your payment and it is labeled as “payment pending,” it means that we have not yet received your payment. This is also why you did not receive the program upon initial purchase and cannot download the program.

 

Be patient while PayPal processes your purchase and confirm your account. Once confirmed, they will forward your payment to us so we can process your transaction.


Paypal had double charged my card, what should I do?

 

If you are double charged by PayPal, kindly contact Paypal support team first to inform them about the situation and inform our support team so we’ll be able to check if your payment was sent twice on our end.


Wrong or invalid Postal code

 

The result of the zip/postal code checks are ones that we pass directly through from the cardholder’s bank. If either check has failed, it’s because the bank is telling us that the information the cardholder has provided does not match what they have on file. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them.

 

While some banks decline payments that fail these checks, others do not. Our fraud prevention toolset, Radar, includes a built-in rule to block all payments that fail this check. If the cardholder is still experiencing issues because these checks are failing, they may wish to call their bank and confirm that the information their bank has on file is correct.

 

Another suggestion is to add "0000" on your postal code. For example, your postal code is L5G 4N9. My created "zip code" would then be "54900." Try and see if it may work. Some banks do not recognize letters as part of the postal code, especially when using MasterCard or Visa holders. Same goes if you are using PayPal for your purchase.

 

If you have any other questions, feel free to send us an email to support@frankmedrano.com